At OCTAHEDRON, we are dedicated to providing exceptional service and high quality products. We realize purchasing jewelry from afar can be intimidating and are here to make sure it is a care-free & satisfying experience!
Just in case you have a change of heart, we offer a 14 day refund window for returning "READY-TO-SHIP" pieces, with a 20% re-stocking fee. Designs that we "CREATE" with you or are "MADE-TO-ORDER" are nonrefundable, however we are here to help you make after-purchase alterations or repairs on these pieces and offer complimentary sizing prior to shipping.
As we do what we can from our end, we do ask that you contact us right away if there is a concern with your new piece of jewelry. Your happiness is our priority!